We process orders Monday through Friday excluding holidays.

Please note that our beds and sofas in the new “Designer Series” fabrics are all custom made to order and only available from us. They will not be found on any other e-tailer. Our beds and sofas are made with extra care and attention to detail and this requires a little more time. Therefore, please allow 2 weeks from the date of order for your bed or sofa to leave our factory.

However, our Introductory series of beds which is our 2006 collection will be shipped within one week from the date of order.

All orders are shipped direct from our manufacturing facility via small package carrier ground service. Delivery requires between 5 and 7 business days.

If you wish to have your order delivered to an address that is different from the billing address, please ensure that you enter the full destination address in the “Ship to“ section during check out.

How to Track your Order

Customers who provide us with an e-mail address will receive an order confirmation and a shipping notification once the order is shipped. This notification will include a package tracking number (PIN number).

To track your package and view its estimated arrival date click here to visit www.purolator.com. Simply enter the tracking number (PIN number) provided on your shipping notification in the top right hand corner of the screen and the status of your delivery will be displayed.

Free Shipping

Please note that “Free” shipping only applies to the 48 contiguous U.S. States and 10 Canadian provinces and only covers ground service. Freight surcharges will apply to any shipments outside the areas noted.

A surcharge may also be applicable on Extra Large beds and sofas depending upon the delivery address.

We do not offer expedited or overnight delivery at this time.

All freight charges for products returned will be at the customer’s expense (please see our return policy for further information).

Product Availability and Back Orders

Please see Product and Delivery for our standard delivery times. Occasionally, due to circumstances beyond our control, items may require a longer delivery time. You will be notified of this when you place your order and an estimated availability date will be provided.

Ordering Information

You may order on-line, by phone, fax or e-mail and by regular mail.

To reach our Order Desk call 1-800-465-5795 ext. 29 Monday thru Friday 8:00 am to 3:00 pm EST.

To order by fax, click here to print a copy of our order form. This requires that you have Adobe Acrobat installed on your computer. Click here to install it for FREE.

Our fax number is (416) 285-7658.

To order by e-mail, click here for our on-line order form. Fill in the information requested and fax the form to 416-285-7658.

To order by mail, print a copy of our order form (see instructions above) and mail it along with a money order or payment information to Jupiter Industries Inc.,
1399 Kennedy Road, Unit #22, Toronto, ON M1P 2L6 Canada.

Payment Methods

We accept VISA, Mastercard, AMEX, Discover and Pay Pal. If you prefer to send us a money order or a personal check mail it to Jupiter Industries Inc., 1399 Kennedy Road, Unit #22, Toronto, ON, M1P 2L6, Canada. Please note that if you are paying with a personal check, your order will only be processed once the check has cleared.